Terms & Conditions

Last revised: 24th March 2025.

Welcome to Chloe Anderson Yoga!

These Terms and Conditions govern your use of the website and services. By accessing or using our website, you agree to comply with these terms.

1. Acceptance of Terms

By using Chloe Anderson Yoga, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Services Offered

Chloe Anderson Yoga provides online yoga classes, resources, and related content. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. User Accounts

To access certain features, you may be required to create an account.
You are responsible for maintaining the confidentiality of your account details.
We reserve the right to terminate or suspend your account if any unauthorized use is detected.

4. Payment and Subscription

Some services may require payment or subscription. All fees are listed on our website.
Payments are processed securely via our payment provider.
Subscription services may renew automatically unless canceled before the renewal date.

5. Refund and Cancellation Policy
We offer refunds only in accordance with the information set out in our Terms & Conditions.
You may cancel your subscription at any time, but fees already paid are non-refundable unless otherwise stated.
Single-Class Bookings: Cancellations must be made at least 24 hours before the scheduled start time to receive a refund or credit. Cancellations made within 24 hours are non-refundable; however you may be able to swap the class.
Class Swaps: If you are unable to attend a scheduled class, you may request to swap it for an alternative date within 6 hours of the class start time, subject to availability.
Membership or Subscription Plans: You may cancel your subscription at any time, but no refunds will be issued for the current billing cycle. Your access will remain active until the end of the paid period.
Class Cancellations by Chloe Anderson Yoga: If a class is canceled by us, you will be offered a rescheduled session or full refund. If technical issues prevent a class from taking place, we will make reasonable efforts to reschedule or offer a credit.
Refunds, where applicable, will be processed to the original payment method within 5-10 business days.
We do not offer refunds for missed live classes or personal schedule conflicts. Please do email us with any questions.

6. Health and Safety Disclaimer

Chloe Anderson Yoga provides general yoga instruction and is not a substitute for professional medical advice.
Always consult your doctor before beginning any new exercise routine.
You assume full responsibility for any risks, injuries, or damages resulting from your participation in our classes.

7. Intellectual Property

All content, videos, and materials provided on Chloe Anderson Yoga are the property of Chloe Anderson Yoga and are protected by copyright laws.
You may not copy, distribute, or reproduce any content without explicit permission.

8. Limitation of Liability

Chloe Anderson Yoga is not liable for any indirect, incidental, or consequential damages resulting from your use of our services.
We do not guarantee uninterrupted access to our website or services.

9. Privacy Policy and GDPR Compliance

Your privacy is important to us. Please review our Privacy Policy for details on how we handle your data.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, you consent to the collection, processing, and storage of your personal data as outlined in our Privacy Policy.
You have the right to request access to your personal data, request corrections, or request deletion in accordance with UK GDPR.

10. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom.

11. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of any modifications.

12. Right to Suspend or Cancel User Account

We reserve the right to permanently or temporarily terminate or suspend your access to our services without prior notice or liability for any reason, including if, in our sole determination, you violate any provision of these Terms or any applicable law or regulation.
You may discontinue use and request to cancel your account and/or any services at any time.
For automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

13. Indemnification

You agree to indemnify and hold Chloe Anderson Yoga harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees) made against us by any third party due to, arising out of, or in connection with your use of the website or any of the services offered.

14. Promotional Emails and Content

By creating an account on our website, you agree to receive promotional messages and materials from us from time to time by mail, email, or any other contact form you may provide.
We may send you promotional emails about new classes, offers, and updates if you have opted in to receive them.
We comply with the UK GDPR and PECR, ensuring that all marketing communications are based on your explicit consent.
You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our emails or contacting: hello@chloeandersonyoga.com
Your email address will not be shared with third parties for marketing purposes

15. Online Class Conduct and Responsibilities

Participants are responsible for ensure they have a stable internet connection and a safe space to practice. Including providing equipment.
Chloe Anderson Yoga is not responsible for any technical issues on the participant’s end.
Participants should mute their microphones during sessions unless instructed otherwise.
Liability Disclaimer for Online Classes: By joining a Zoom session, participants acknowledge that they are practicing at their own risk and should consult a doctor before engaging in yoga.
Chloe Anderson Yoga is not liable for injuries sustained during live or recorded sessions.
Recording & Privacy Policy: Live Zoom sessions will not be recorded. Participants will be notified in advance if this changes and if recording is enabled.
If recorded, participants should turn off their cameras if they do not wish to be visible.
Recorded sessions will be stored securely and will not be shared with third parties.
GDPR & Data Protection (Zoom usage) Your personal data (name, email, and video/audio participation) will be processed in accordance with our Privacy Policy and GDPR guidelines.
Chloe Anderson Yoga does not store Zoom recordings containing personal data unless explicitly stated.
Zoom’s privacy policy applies to all participants. Please review Zoom’s terms of service and privacy policy before joining a session.

16. Customer Support & Accessibility Details

For customer support inquiries, please contact us at hello@chloeandersonyoga.com
Chloe Anderson Yoga is committed to making our website and online classes accessible to all individuals, including those with disabilities.
If you require any adjustments to participate in our sessions (e.g., modified exercises, captions, or alternative formats), please contact us at hello@chloeandersonyoga.com or add them to your sign-up form.
We strive to ensure our website and services comply with accessibility standards. If you experience any difficulties accessing our content, please let us know so we can make improvements.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us at hello@chloeandersonyoga.com

Thank you for using Chloe Anderson Yoga!